1111bet Privacy Policy

1 Introduction and Scope

1111bet places user privacy as its highest priority. This privacy policy explains what information is collected and how it is managed when you use our website or app, create an account, or use any of our services.

This policy has been prepared in compliance with applicable laws and regulations in Bangladesh. Registration or use of our platform is strictly prohibited for anyone under 18 years of age — or, in the case of 1111bet, under 21 years of age. We do not knowingly collect information from minors.

To learn more about our services and team, visit our About Us page.

2 What Information We Collect

1111bet collects the following types of information:

2.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide certain information. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information for deposits and withdrawals — such as bKash, Nagad, Rocket, or bank account details
• Any information provided when contacting our support team

2.2 Automatically Collected Information

Some information is automatically collected from your device and browser:

• IP address and device type
• Browser version and operating system
• Page browsing history and session duration
• Information collected through cookies and similar tracking technologies
• Referral source and marketing channel information

2.3 Information Received from Third Parties

We use certain third-party services for identity verification, fraud prevention, or payment processing. From those services, we may receive some verification-related information about you.

3 Purpose of Using Information

1111bet uses collected information only for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, cashback, and promotional offers
• Ensuring account security and fraud prevention
• Providing customer support via 24/7 live chat and email
• Enforcing responsible gaming policies and identifying at-risk behaviour
• Improving overall platform performance and user experience
• Meeting legal obligations and resolving disputes

We never sell your information to third parties or share it for marketing purposes.

4 Information Sharing and Disclosure

1111bet may share information with third parties only in the following limited circumstances:

4.1 Service Providers

To operate our platform, we use various technology partners — such as payment processors, identity verification providers, and server service providers. These organisations operate under strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Obligations

If disclosure of information is required by court order, government directive, or legal necessity, 1111bet is obligated to fulfil that requirement.

4.3 Fraud Prevention

We may share information on a limited basis when investigating suspicious activity. The sole purpose of such sharing is to protect your account and our platform.

5 Data Storage and Security

To protect your personal information, 1111bet applies industry-standard technical and organisational measures. These include:

• Securing data transmission through SSL (Secure Socket Layer) encryption
• Storing sensitive information in encrypted databases
• Strong password and OTP verification for account access
• Regular security audits and vulnerability testing
• Following a minimum-necessary-access policy for internal data access

Data retention periods are generally determined by the duration of account activity and subsequent legal obligations. Unused or unnecessary data is regularly deleted securely.

6 Cookie Policy and Tracking Technologies

1111bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the website — such as maintaining login sessions and ensuring secure payment processing. Disabling these cookies will prevent important site features from working.

6.2 Analytics Cookies

We use analytics cookies to understand site usage patterns. This information helps us improve our services. These cookies do not identify you personally.

6.3 Cookie Management

You can control or disable cookies through your browser settings. However, please note that disabling cookies may limit certain website functionality.

7 User Rights

Every user of 1111bet has the following rights regarding their personal information:

7.1 Right to Access

You have the right to know what information is stored in your account and to receive a copy of it. This request can be made to our support team.

7.2 Right to Correction

If your profile contains incorrect or outdated information, you may request a correction. The support team is available 24/7 to assist in both Bengali and English.

7.3 Right to Deletion

In certain circumstances, you may request account closure and deletion of your data. However, records of legal obligations and financial transactions must be retained for a specified period.

7.4 Right to Restrict Processing

You may request that your information not be used for specific purposes, though this may limit certain services.

8 Minors and Sensitive Information

The minimum age to use any service on 1111bet is 21. We do not knowingly collect or process information from anyone under 21. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

We do not collect sensitive personal information such as religious beliefs, health data, or political opinions. Our detailed guidance on responsible gaming can be found on the Responsible Gaming page.

9 International Data Transfers

Due to our server infrastructure and technology setup, data may in some cases be processed or stored outside Bangladesh. In such cases, 1111bet ensures that adequate data protection measures are in place in the relevant country or with the relevant organisation.

For any international data transfer, we protect your information through contractual guarantees, encryption, and restricted access controls.

10 Policy Changes

1111bet may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a platform notification.

If you continue using the platform after the updated policy takes effect, it will be assumed that you have agreed to the new policy. Previous versions of the policy may be provided upon request.

Our support team is available 24/7 via live chat and email to answer any questions about this policy. You may also visit our Frequently Asked Questions (FAQ) page for general queries.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, you can contact us through the following channels:

• Live Chat: Direct chat available 24/7 on our website
• Email: [email protected]

Our team can assist in both Bengali and English. Your complaint will be reviewed and necessary action taken as promptly as possible.